RETURNS POLICY
Introduction
A return policy outlines the conditions under which a retailer will accept products previously purchased by a customer and the circumstances under which a refund or exchange may be issued.
Returns are handled directly by the respective sellers under this policy, where customers are offered the option of return or replacement. Each product category may have its own specific return policy, so please review the applicable return or replacement policy for any exceptions, as stated on the product page.
REFUND POLICY
General
a. This website, accessible at Sumayaa Eye Plus, is managed by Sumayaa Eye Plus.
b. We are dedicated to delivering the highest quality eye-care products and services to our customers. However, in rare instances where products may be defective or unsatisfactory, we offer a return and refund policy in accordance with this document ("Policy").
c. Please review our Terms and Conditions in conjunction with this Policy.
d. By using this website, you agree to the terms of this Policy without modification. If you do not agree, please refrain from making any transactions on this site.
e. We offer a 7-day refund policy on eligible products.
f. Before making a purchase, please familiarize yourself with this Policy so that you are aware of your rights and what you can expect from us if you are dissatisfied with your purchase.
DEFINITIONS
a. "Business Days" – Refers to any day that is not a Saturday, Sunday, public holiday, or bank holiday in India, or in the state where our office is located.
b. "Customer" – Refers to any individual purchasing goods or services for personal use and not for resale.
c. "Date of Transaction" – Refers to the purchase date of any product or service, including renewals processed under the applicable product or service agreement.
REFUND RULES
a. We make every effort to fulfill orders as specified and within the stated timelines. If we cannot ship or deliver your order due to unforeseen circumstances, your order will be cancelled and you will receive a refund for the amount paid.
b. You may cancel your order after the Date of Transaction but before the product has been dispatched. Once the dispatch process has begun, cancellations are not possible.
c. Returns will not be accepted if you mistakenly ordered the wrong product, model, color, prescription, or service.
d. Refunds or returns are subject to verification of relevant documents and evidence.
e. An authorized individual will test and verify any claimed product faults before processing returns or refunds.
f. If the product is determined to be functioning correctly with no defects, the product will be returned to you at your own shipping cost.
g. Replacement of a product is only possible if the same model is available in stock. If it is out of stock, a refund will be issued.
h. Refunds will be processed to the original payment method.
i. For products purchased using the Cash on Delivery option, refunds will be made to the bank account details you provide.
j. Warranty claims should be made in accordance with the manufacturer's instructions. If manufacturer details are not available, we will assist you in contacting them directly.
k. Digital products are non-returnable unless they are materially different from the description or if the physical media on which they were supplied is defective.
PRODUCTS DAMAGED DURING TRANSIT
a. A product may be replaced if you provide evidence of damage or defects within 24 hours of receiving it.
b. We will arrange to repair, replace, or refund damaged products if notified within 24 hours of delivery.
c. Any damaged product must be returned in its original condition, along with the packaging and any other items that were included.
ORDER NOT CONFIRMED BUT PAYMENT DEDUCTED
a. If your payment has been deducted but your order was not confirmed, please contact your bank. It may take up to 7 Business Days for the amount to be refunded.
b. If the issue is unresolved after 7 Business Days, please contact our customer support team at: sumayaaeyeplus@gmail.com